This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
You will handle and resolve complaints regarding order and delivery issues.
Kenneth Brian Associates are working with a well known organisation based in Purley, who are looking for Contact Centre Agents to join their buzzy team!
Make outbound calls to potential prospects to generate interest in our offerings.
Engage with customers to inform and educate them about the benefits of our product portfolio, answering any follow-up questions.
General
The successful candidate will be instrumental in generating new business contacts, providing an initial overview of our products and services, and ensuring systematic follow-up of opportunities to maximise business potential.
This is a great opportunity for an experienced Customer Service Advisor to join a UK-leading Equipment Company, located in the Biggin Hill area.
Benefits: Annual salary reviews, progression opportunities, pension, 20 days holiday ( bank holidays) birthday days off, company social events, free parking, casual dress code
The business are specialists in the supply of access solutions from their busy distribution centre, and with a multimillion-pound turnover, are leaders in their field.