You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
Our client is looking for a Customer Insights Analyst to join their team on a 12 month contractual basis
Implement Account Targeting to prioritize the right SMB accounts and the right conversations to have to maximize Acquisition, Share of Wallet Growth and Retention.
Develop Market Intelligence to understand our market, competitors and un-cover growth opportunities as we expand our footprint.
You'll play a key role in delivering top-quality calls for the Elements Customer Onboarding team, leading the way for best practices to maximize the value our customers get from Elements products and, in turn, minimizing churn.
Posted by RecruitmentRevolution.com • £30K/yr to £45K/yr
General
Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support our customers as we grow.
For the past 20 years we've been building awesome software that connects all parts of the business - from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack.
Ready to join a trusted Award Winning tech brand
Small to medium size independent retailers are the lifeblood of the UK economy and we stand right by 2000 of them, helping them to run their entire business - from merchandising the product, sales, right through to inventory management and inventory control.
This is a technical CRM role, overseeing a small team of SFMC specialists who in turn are responsible for the build, test and optimisation of CRM lifecycle customer journeys.
CRM Marketing Operations Manager B2C - SFMC
What sets the manager role apart from the team is the ability to step back and have a more holistic, strategic world view of campaigns, and the challenges which might exist within their technical build and execution.