We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client's Cloud Integration CJM Team!
My high-profile banking client is looking for a Customer Journey Manager to join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions.
You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
We are seeking a passionate and strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our end-to-end customer journey.
This pivotal role will report directly to the CEO and require close collaboration with other board directors to ensure a seamless and exceptional experience at every stage.
By making the customer experience the focus of all you do, providing an excellent service through various communications channels to ensure the right customer outcome is achieved in each interaction.
This role covers the first and second level of contact with customers through a variety of communication channels.
The Customer Advisor will work in one of three key business areas - Road, Insurance or Driving School.
Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life.
With over 95 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.
This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.
This is a highly technical role, overseeing a team of SFMC specialists who in turn are responsible for the build, test and optimisation of CRM lifecycle customer journeys.
What sets the manager role apart from the team is the ability to step back and have a more holistic, strategic world view of campaigns, and the challenges which might exist within their technical build and execution.