Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Do you want to add value on a day to day basis?
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
Reporting to the Customer Insight and Improvement Manager, you will support our evolving customer experience strategy.
This is a key role in Markerstudy's Customer Experience team whose main objective is supporting the business to improve the end-to-end experience our customers have.
This is a remote position with the requirement to travel to London once a month.
Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded.
Acting as the key interface between Customers and the Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations.
Futures have an exciting opportunity for an experienced Continuous Improvement Manager on behalf of a leading, billion £ FMCG manufacture who are well-known in the market for their market leading products we all use on a daily basis!
Reporting in to the Site Director and managing a small team, you will be the go to person for promoting a culture of continuous improvement throughout the business.
You will work collaboratively with the businesses Senior Leadership Team to make positive changes and actively seek improvements in your own activities and processes.