A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or experienced support professional to work as a Customer Support Engineer, joining a market-leading disruptive software technology firm in London.
Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house.
This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field.
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
To c£40k (neg dep exp) exceptional benefits package
Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
You will have a knack for troubleshooting and an electrical background, we want you to join us as a Customer Support Engineer / Technical Support Engineer
Are you an electrically savvy problem solver with a passion for technology?
Based out of our state of the art modern and spacious offices in Warwickshire.
The successful Customer Support Engineer will support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.
This role involves
Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media?
Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations.