This is initially a temporary role with a view to going permanent.
Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible.
You will be responding in a friendly, supportive, and timely manner to all customers who make contact via telephone, email or written communication or via system generated tasks.
Answer calls from Welsh and English speaking Customers
You must be a fluent Welsh speaker - this is a fully remote role
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
Key responsibilities are as follows
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
Key responsibilities are as follows
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.