The leading global provider of AI video telematics and connected fleet data is looking for a Customer Experience Administrator to provide comprehensive support to ensure the best possible customer experience.
You will be working with the Customer Experience Team to support the Account Managers, setting them up for success and taking a proactive approach to customer care.
Key Responsibilities
First point of call for visitors & phone calls and emails - ensuring customer service is first class.
We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight.
Work with the Director of Customer Experience to support research programmes and deliver a range of insight.Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the voice of the customer' (VoC) programme, simplifying processes where possible.Run validation checks to ensure programme data is always accurate.Support our external partner to improve response levels and deliver more user-friendly reporting.Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers.Manipulate historic data in Excel, combined with internal data where necessary.Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues.Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making.Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers.Manage theme tracker across multiple surveys.Build and deliver half yearly reporting of key trends to support improved retention of contracted business.Support with survey build and sample management.Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests.Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making.Manage the master research requirements schedule, ensuring customer impact is minimised.
The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses.The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future.This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role.Key Accountabilities and Responsibilities:
If you have experience supporting clients/customers and enjoy listening, solving problems and ensuring the best quality of service then we have an ideal opportunity for you.
This position is working for a reputable professional organisation, in the centre of the beautiful city of Canterbury, close to local shops and food outlets to enjoy or a walk by the canal and Cathedral on your lunch break.
Our client, a dynamic and growing organisation dedicated to supporting others and making a difference, is currently seeking a methodical and forward-thinking Client Experience Officer
There are regular Marketing roles, and then there is an opportunity in a business like ours, where every piece of work that any colleague performs, in whatever job they do, contributes, ultimately, to making someone's quality of life and mobility better.
Who are we?
That is a product of genuine team effort, and building on the Marketing legacy we have already achieved makes this person a core element of that collective effort.
Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.
Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Inspire People help customers accelerate their digital transformation with Advisory, Talent and Project services.
The role of Customer Excellence Manager is a blended role developed to improve our marketing engagement with existing, lapsed, and new customers; improve internal processes in the delivery of services to existing clients and provide functional support to our internal teams.
Customers include the Bank of England, Department for Business & Trade, DVLA and HM Land Registry.
You'll help our customers really feel good, giving them feel good moments that will keep them coming back to our stores, and drive our sales and we think that's a great opportunity.You'll really enjoy spending time with customers, whether it's demonstrating how to use a product or helping them find a new eye cream that they might not have considered before.
This is your chance to be part of something a bit different.
The hourly rate for this role is £10.30 - £11.35 depending on the locationThe importance of your role.