You'll be joining the global customer experience function of a luxury retail brand and be responsible for taking a programme you could consider an MVP, and helping to evolve it into a much more sophisticated and impactful capability, which helps drive decision making across the business' digital estate.
Working set up: Hybrid, 2 days in office a week
Currently, they have a series of research studies set up in Medallia which cover post purchase interactions and some basic feedback loops on site and in-app experience through popups.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
General
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
Our client is a well established sales and marketing company based in London, they have a stellar reputation for providing excellent service to their growing portfolio of clients.
This is a fast paced role with great career progression opportunities, our client will only consider candidates that are available on the equivalent of a FULL TIME basis.
Our client is a well established sales and marketing company based in London, they have a stellar reputation for providing excellent service to their growing portfolio of clients.
This is a fast paced role with great career progression opportunities, our client will only consider candidates that are available on the equivalent of a FULL TIME basis.
They are seeking candidates that have an interest in up skilling themselves and are looking for personal and professional development within a customer facing environment.
Our client is a well established sales and marketing company based in London, they have a stellar reputation for providing excellent service to their growing portfolio of clients.