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Interim Customer Experience and Proposition Lead - Retail £500 - £600 a day via umbrella 5 months initially Southampton or London Our client, a well-known retail brand, are looking to hire a Customer Experience and Proposition Lead to join during a transformation to a more customer centric approach. You will advocate for the customer and drive true customer centricity across the organisation. Responsibilities Include: Establish an understanding of customer proposition across the business Define and prioritise the key value driving propositions Champion the customer to ensure customer needs are central to proposition development Define and develop both new and existing customer propositions through identifying customer needs Identify and deliver proposition opportunities to improve customer experience through an understanding of the customer, their needs, and their journeys Build a strong understanding of the external market to bring new ideas to the table on how to evolve customer experience Ensure a clear understanding of the latest developments in the external market to ensure you can bring a market leading perspective to customer experience evolution Set the customer journey framework Lead the CX change What We're Looking For Experience in a similar role in a retail environment - essential Ability to define design and development customer proposition, ideally in a proposition specialist role Excellent stakeholder management skills Strong analytical skills If this role is of interest, please apply below or send your CV to