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An exciting opportunity has arisen for an experienced and enthusiastic Customer Service Executive to join our client, a market leader in the sports sector. The successful candidate will be responsible for delivering exceptional customer service to an established client base and will work within a small team to support the Office Manager with all aspects of internal sales and customer operations. This is a fully office-based role based near Slough. £26,000 to £28,000 depending on experience, plus additional benefits. Monday to Friday 8.30 am - 5pm. Fully office-based near Slough. Parking on-site. Key Responsibilities Engaging with clients and delivering high-quality service via phone and email. Raising quotes on IT systems for new and existing customers. Investigating and resolving customer complaints and queries. Maintaining and building strong colleague and client relationships. Speaking to and building relationships with key suppliers. Chasing suppliers for product lead times. Ensuring IT systems are up to date and maintained. Proactively keep on top of incoming customer emails/ orders and follow up where action is required. Key Skills Experience in a similiar customer service role. Excellent written and verbal communication skills. Keen attention to detail. Strong administrative skills with experience in all Microsoft Office applications. Ability to work independently or in a team environment with troubleshooting and problem-solving skills. Motivated and practical individual. Ability to work within a small team. Able to work under pressure and to deadlines. Eagerness to learn and develop. Excellent time management. Competitive and driven. Other duties as required. Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
The Role: Silcom Recruitment are currently recruiting for an experienced Sales Executive to join a family run business based on the outskirts of Maidenhead! Our client has built up an enviable reputation in the marketplace for service, reliability, and quality. Actively looking for an experienced Sales Executive with a minimum of 2 years' experience within the motor trade. Responsibilities & Requirements of a Sales Executive: Foster robust customer relationships to grasp their needs and preferences. Perform product demonstrations and test drives to highlight vehicle advantages. Deliver outstanding customer service from inquiry to post-sale follow-up. Negotiate pricing and terms to achieve sales goals. Collaborate with sales team and other departments for seamless transactions. The Package: Basic salary of £20,000 OTE of up to £50,000 Company car!! Monday to Saturday [With a day off in the week] & No Sundays If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Sales Executive, then we would like to hear from you. Don't worry if your CV is out of date, please get in touch and we can work with you to do the rest
Exciting Head of Customer Services Position - Up to £55,000 DOE - Slough My client is looking for an experienced new team member to join their company and oversee the running of their customer service department. The successful candidate will be responsible for continually improving the Customer Service experience for customers to ensure that they are delivering a premium end-to-end service. Developing culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels. Key Responsibilities/Accountabilities Providing leading edge "Proactive" & "Reactive" contact strategies that are customer defined. Increase NPS year on year. Increase promotors and decrease detractors. Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them. Manage all customer service processes, remembering that we are becoming more proactive and engaging with customers. Co-ordinate customer projects, including mobilisations, special events and bespoke requests from the customer. Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team's efficiency and effectiveness. In addition, ensure that you build a positive team culture with strong positive engagement. Ensure the company is promoted within the wider Business Group. Essential Skills and Behaviours required for Success. Strong influencing and negotiation skills. Demonstration of strong financial acumen to understand the impact of commercial decisions on the business. Ability to build good, sustainable relationships with Customers and wider functions. Self-motivated and the ability to work on own initiative. Ability to demonstrate determination in setting personal objectives and the achievement of goals. Tenacity to deliver exceptional customer service. Well organized and methodical in approach to drive accurate solutions for our customers. Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives. Confident with the ability to challenge poor performance and deliver marked change for customers. Ability to multi-task and be resilient in a high pressured and fast paced environment. Professional Experience/Preferred Target driven & experience of achieving and exceeding stretching targets. Account Management & Customer Service experience. Ability to understand financial, commercial and customer driven targets and objectives. An understanding of how sales & customer service function align in a portfolio business. Evidence of building and growing new business along with the tactical process of retention. Understanding of the threat posed by our competitors and how to impact on this. Account planning & contact strategy of customers by segment and customer intelligence Ideally with experience in Hospitality INTERVIEWS TAKING PLACE IMMEDIATELY - APPLY TODAY!