The role involves monitoring system performance, analysing data, optimising dialling strategies, and troubleshooting any issues with the dialler system.
The Dialler Analyst is responsible for assisting the outbound dialling system, ensuring that it operates efficiently and effectively to maximise agent productivity and enhance customer experience.
We have another new position available here at Ruby Energy for a data driven Dialler Analyst to join the growing team here at our offices in Trafford Park, Manchester.