Manage and handle complaints from initial notification through to final agreement, in line with DISP rules.
Handle complaints constructively and in line with company and Financial Conduct Authority guidelines, escalating when a solution cannot be found.
General
New opportunity as a complaints handler whereby you'll be responsible for handling and management of complaints and any associated admin tasks efficiently and to agreed timelines.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
Posted by Travel Trade Recruitment • £25K/yr to £29K/yr
You will serve as the primary point of contact for customers who have issues with our products or services, working to resolve their complaints while maintaining a positive customer experience.
We are looking for a self-motivated, customer service focused individual who is passionate about delivering exceptional service and can handle and resolve complaints effectively and efficiently with the ultimate goal of achieving customer retention and loyalty.
Our client is an award-winning leading luxury travel specialist who are very well-established and extremely successful within their sector.
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively.
Your primary objective will be to ensure that all customer grievances are addressed promptly while adhering to regulatory requirements and company policies.
You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organization.
Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high quality investigations in order to ensure that an appropriate decision is reached.
This business truly put the needs of their customers first, that's why we need people who naturally love working with customers, putting smiles on faces and can finding the best resolution for the customer.
This is a very exciting opportunity to join a well established business with plenty of opportunities to build on your skills & your career!
Posted by Anglian Home Improvements • £26K/yr to £28K/yr
Are you passionate about delivering exceptional customer service and resolving complex issues?
The ideal candidate is an experienced financial services professional with strong complaint resolution skills, in-depth regulatory knowledge, and excellent communication abilities.
If you have experience in the financial services sector and thrive in a fast-paced environment, this could be the perfect opportunity for you!