Ensuring all Service and/or support calls are processed correctly and ensure their timely completion within SLA
Responding to customers and assisting Service Engineers within the overall smooth operation of the department as well as:
Working within a busy service department the service coodinator will be responsible for ensuring operational functions are carried out in an effective and efficient manner.
Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner.
Input orders ensuring all information is accurate.
As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency.
A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team.
Duties Include
Providing help and advice to customers communicating courteously with customers by telephone, email, letter and face-to-face.
I'm delighted to be working with one of my favourite clients again, especially as this vacancy is due to an internal promotion!
This company offers a superb working environment, great training, development and opportunities and a competitive benefits package including hybrid working, bonus scheme, 8% pension, 26 days holidays, annual salary reviews and more.
OVERVIEW OF THE ROLE
Working closely with and supporting Projects Managers, Business Development Managers and Technical Managers.
My client is looking for an experienced Customer Service Administrator to join the team.
Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class' service
A fantastic opportunity to join one of the UK's fastest growing, most innovative Fire and Security Companies, with over 20 years' experience within the industry.
My client is looking for an experienced Customer Service Administrator to join the team.
A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.
They now manage several fire and emergency systems for some of the UK largest hotel and pub chains.