You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
This role will be dealing with the all-round customer relations.
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
Benefits: Competitive Salary, Pension Scheme, Discretionary Bonus (based on individual and company performance), Life Cover (4x basic salary), 22 days holiday (increases with each year of service up to limit of 25 days), Perkbox, Dental Scheme, Volunteering days, Cycle to Work Scheme etc.
The Company: Bamboo is an award-winning fintech - new in design and spirit but at the same time a mature consumer finance business.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be working within a contact center environment responding to all types of B2B customer led correspondence so an ability to converse professionally both via verbal and written means is a must!
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Working pattern: Varied shifts including early mornings (Store Opening) afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most.
Salary Range: £24,100 increasing to £27,100 over 30 months
Closing Date for applications: Monday 6th May 2024