To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers.
To lead by example and endorse the company behaviours and values.
To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance.
The Deputy Team Leader will play a crucial role in assisting the Team Leader to achieve team targets and operational measures, while also overseeing junior team members.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
Joining our client's expanding luxury travel team, the successful candidate will be responsible for providing a high touch and professional travel management service, managing a number of high net worth luxury travel accounts, whilst managing a small team of luxury travel consultants.
If you're an experienced luxury Travel Consultant and have excellent luxury worldwide product knowledge, ideally along with supervisory or team leader experience, we'd love to hear from you!
Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets.
They're now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge.
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
Role: Operational Team Leader (Accidental Damage department)
We are seeking an Operational Team Leader within our Accidental Damage Department to be a pro-active thinker who is highly motivated and leads from front.
Leading a team of Total Loss/Fire and Theft Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
As the Team Leader you will be responsible for motivating and mentoring the claims handlers and carrying out one-to-one reviews, auditing files and ensuring all targets/metrics are achieved.
The leading Defendant insurance firm in Liverpool City Centre has an excellent opening for a Team Leader in its much vaunted Motor/RTA department.
You will be tasked with effectively and efficiently managing a team dealing with pre-litigated defendant RTA claims from inception to settlement.
My well established Liverpool City Centre based client is looking to recruit Customer Service Advisors on a hybrid basis, working on a 50/50 home and office model.
Within the role you will be acting as the first point of contact for Customers, taking inbound calls and making follow up outbound calls.
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.