Posted by Tallgrass Recruitment Limited • £25K/yr to £30K/yr
Job Summary
We are seeking a dynamic and highly motivated Customer Care Manager to lead and manage our customer support operations within a fast-paced mortgage contact center.
The successful candidate will have a strong background in customer service management, sales, and administration, with the ability to lead a team of customer care agents in delivering exceptional service through telephony-based support.
This role is crucial in ensuring a seamless and positive experience for customers throughout their mortgage journey, from initial inquiry to post-sale care.
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Leading a culture of continuous improvement to drive the business to market excellence.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
Fantastic Opportunity for a Customer Services Team Leader is available at a leading local financial Services Company
The Team Leader is responsible for assisting in managing a high level of administrative support services for the company's customers and field force, from initial contact through to the end of the contract terms.
Posted by Julie Rose Recruitment • £28K/yr to £30K/yr
General
Julie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.
You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms.
As a Customer Service Team Leader, you will
Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:.
Posted by Toyota Financial Services • £55K/yr to £78K/yr
A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes.
We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.
We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations.
As the Customer Service Team Leader, you will support the team to investigate queries as well as to handle escalations and complaints.
We are partnering with the UK's sole Supplier of 100% green gas and renewable electricity who are looking for an experienced Customer Service Team Leader to join their team.
You will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and the switching process.