My client is looking for an experienced new team member to join their company and oversee the running of their customer service department.
The successful candidate will be responsible for continually improving the Customer Service experience for customers to ensure that they are delivering a premium end-to-end service.
Exciting Head of Customer Services Position - Up to £55,000 DOE - Slough
Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers.
The successful candidate will be the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
The role is wide-ranging and includes providing administrative support to Senior Managers in addition to providing exceptional customer service and support to clients.
This is a fantastic opportunity to join this small, friendly team and really make an impact!
We are delighted to be working in partnership with this specialist business in the medical sector as they grown their UK operations team.
As the Customer Service Advisor, you will be responsible for client services, including processing client queries, answering phones, and liaising with delivery agents to progress shipments.
General
We are currently seeking a Customer Service Advisor to join their team for a new project.
Our client, a well-established courier business, is expanding due to ongoing success and new client acquisitions.