Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house system.
At the same time providing administrative support to the wider team.
This role is critical to the UK Service Team's success, and requires an ability to multi-task, manage and prioritise workloads to reflect the requirements of the day.
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
As a CSR, you'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients.
General
We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team!
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.
Duties
- Ensure inbound and outbound calls are handled efficiently and professional manner.
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads.
This role involves various customer service duties as the main forefront contact for any inventory or product queries.
You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.
Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; assisting customers with in-life queries regarding their vehicles.
One of the UK's largest providers of car and van leasing is looking for a Customer Services Representative to join their award-winning team.