Our client, a dynamic and innovative hair care business, is searching for a Customer Care Manager.
This Brands customer care team is at the heart of the business, each member not only demonstrates a genuine concern for the customers' issues but also possesses the authority to resolve them swiftly and pleasantly.
In this role you will
Lead, inspire and motivate the customer care team to excel in service delivery, fostering a culture of collaboration.
Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide.
They are driven by innovation and a passion for customer satisfaction.
Company Overview: Step into the realm of the fastest-growing beauty company in the UK!
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
THE GIG This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
We have an exciting new role for a Customer Relations Manager based in our care homes in London.
As an experienced sales, marketing and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
The main purpose of the role is to manage, identify and develop continuous, sustainable and profitable improvements within the Account Management department and across the company to improve customer experience and service delivery efficiencies.
My client, a forward thinking and customer focused fleet management business, is recruiting for the exciting role of Head of Customer Service & Business Improvement.
You will also be responsible for managing the Business Improvement function including internal and external audit processes.