End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
General
Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024.
As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
As the Service Manager, you will manage a team including Social Workers, Social Work Officers, and Community Care Officers.
Service Care Solutions are looking for an experienced and motivated Service Manager to work within London Borough of Haringey's new re-designed service in Adult Social Care.
Your core responsibility will be to ensure that the duties of the team are undertaken effectively and efficiently on a day to day basis.
Our client, a leading global automotive brand are setting up a brand new E Commerce Team as part of their wider Communications Department and seeking an experienced CRM Section Manager.
This role will lead the development of the CRM customer contact strategy for our client's automotive business.
You will drive incremental retention, volume, and profit through the sale of cars and complimentary revenue generating products via the CRM channel, ensuring customer satisfaction always remains priority.
6-12 Month Fixed Term - Dedicated Customer Professional
We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Fixed Term Basis, (Monday Friday 8.30 5.30pm), you will receive a competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia.
My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.