Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide.
They are driven by innovation and a passion for customer satisfaction.
Company Overview: Step into the realm of the fastest-growing beauty company in the UK!
As the Customer Service Manager, you will be responsible for strategizing and improving our client's customer experience.
Our client, a leading company in the industry, is seeking a highly motivated and dedicated Customer Service Manager to join their team in London.
If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, this is the perfect opportunity for you.
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an excellent opportunity to progress your career with a well-established company!
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
The main purpose of the role is to manage, identify and develop continuous, sustainable and profitable improvements within the Account Management department and across the company to improve customer experience and service delivery efficiencies.
My client, a forward thinking and customer focused fleet management business, is recruiting for the exciting role of Head of Customer Service & Business Improvement.
You will also be responsible for managing the Business Improvement function including internal and external audit processes.