As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
Overall Purpose of the Role: To own the Customer Journey for a defined geographical area working across our business channels to ensure the best possible experience for our customers.
The Customer Services Manager has overall responsibility for understanding their customers' business, ongoing plans and aspirations and to align the best possible service and solutions to them whilst also being a hands on member of the team.
Working with some fantastic clients in a stunning environment, your role will be to manage the serviced office centre and the small team.
This is a fantastic opportunity for a vibrant, customer focused individual with management experience to join our client, a modern and luxurious brand offering serviced office solutions in the heart of Marlow.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.