Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
This is a full time position that will focus on administration for the hospital as well as ensuring that all customer enquiries are appropriately managed and solved in a first class manner.
We have been engaged on a Customer Service Advisor hire by one of the biggest Private Healthcare organisations in the UK.
The role will also include managing Consultant & Outpatient Appointments, Radiology Appointments, Inpatient, Day-case and Medical and Pre-assessment & Endoscopy bookings.
Customer Experience Manager / Customer Proposition Manager / Head of Customer Experience / Head of Propositions / Propositions Leads / Digital Proposition Lead
You will be working with the Head of Customer Experience & Proposition who has recently joined the company and wants to move at pace to reshape and refine their customer propositions across the business.
Join us as a Customer Experience Proposition Development Lead within the Customer team and you'll be a big part of this.