Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager!
You will support clients with basic queries and provide excellent customer service.
You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information, documentation and completing the vetting process.
My MSP client is on the lookout for a Service Desk Manager to join their team out in their Manchester or London offices.
Day Rate: £325 P/D (Outside of IR35)
Job Summary
As a Service Desk Manager, you will be responsible for overseeing the daily operations of my Client's IT Service Desk, managing the service desk team, and ensuring that our end users receive exceptional IT support.
Excellent customer service skills and being passionate about excellent service standards.
General
To work as part of the Primary Care administration team to provide secretarial and administrative support to the Primary Care Service Manager and Senior Team Leader, GPs and other members of the Primary Health Care Team.
The post holder will provide a high standard of communication in daily contact with patients and all members of the Primary Health Care Team.