As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team.
This role involves acting as an intermediary between customers and GGF Members, ensuring fair and satisfactory resolutions to complaints while upholding the organisation's standards of service.
Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively.
We are working with an exciting client that is in their scale up' phase and looking to bring in a team of customer care agents in the coming months for ongoing temporary work.
Our client is a global D2C medicine platform across the UK, US and EU working with multiple healthcare brands.
This specific opportunity will sit within the weight loss brand with over 500,000 customers.
We are looking for an exceptionally talented WFM Manager professional to join a highly progressive, growing business to work.
The individual we seek will be used to working in a highly fast paced European Contact centre operation and will look after resource planning, call forecasting and shift management.
Key Responsibilities
Responsible for maintaining accurate call forecasting for all European markets, and developing the resource plan by market and contact channel.
We are working with a lovely Company who are looking for a CRM Marketing Manager.
As a CRM Manager, you will be responsible for delivering all necessary CRM campaigns required to grow and develop the Northern Europe cluster across B2C and B2B.
You will be directly reporting to the Marketing Director UK, Ireland & Nordics.
Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep partners on the happy path.
NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business.
The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.