Posted by Tallgrass Recruitment Limited • £25K/yr to £30K/yr
Job Summary
We are seeking a dynamic and highly motivated Customer Care Manager to lead and manage our customer support operations within a fast-paced mortgage contact center.
The successful candidate will have a strong background in customer service management, sales, and administration, with the ability to lead a team of customer care agents in delivering exceptional service through telephony-based support.
This role is crucial in ensuring a seamless and positive experience for customers throughout their mortgage journey, from initial inquiry to post-sale care.
BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive pension scheme and access to an award-winning Employee Assistance Programme service.
Are you a passionate and driven individual with the proven ability to be a fantastic leader?
Posted by Toyota Financial Services • £55K/yr to £78K/yr
We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.
A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes.
We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations.
We are seeking a Customer Service Manager to lead and direct our customer service team towards delivering exceptional customer care.
This role involves focusing on proactive customer relationships, people development, problem prevention, and continuous improvement of customer service operations.
As a key member of the Plant management team, you will ensure optimal delivery on expectations and manage Plant commercial terms and pricing conditions.