Are you an experienced Customer Service Coordinator who can manage operational aspects in collaboration with the Customer Service Manager and various teams.
This role requires someone who can effectively communicate and coordinate internally and externally to maintain high service levels and manage customer interactions professionally.
The ideal candidate will be a central figure in ensuring customer satisfaction, adept at problem-solving, and possess a customer-centric approach.
Reed Oxford are delighted to be partnering with a client specialising in providing installation and maintenance of mechanical and electrical services, who are are currently seeking an Customer Care Administrator to join their team.
A brief overview of responsibilities include
Provide customer support, investigating and resolving issues first time wherever possible.
Answering calls in a professional and courteous manner with the aim of always delivering excellent customer service.
Our client is a well established manufacturing company in Alcester and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team.
Answer inbound calls to the business and direct them accordingly
You will be assisting customers by providing product, sales and service information as well as resolving problems.
The Customer Service Administrator role involves working primarily alongside the Office Manager and assisting with all administration duties including taking incoming call from new and existing customers and dealing with queries alongside generating client paperwork and invoices.
An established company are currently looking for a Customer Service Administrator to join their small friendly team.
Our client is a well established manufacturing company in Redditch and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team.
Answer inbound calls to the business and direct them accordingly
You will be assisting customers by providing product, sales and service information as well as resolving problems.
An exciting opportunity to join a well-established, market leading organisation as a Customer Service Administrator to coordinate and manage customer care whilst taking ownership of after sales support.
Personal pension plan, life assurance cover, staff discount, private medical insurance
Benefits: 26 days holiday bank holidays (increased with service in year up to max of 30 days!)
My client is seeking a Customer Service Administrator to join their established team.
You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external.
Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.