Reed Oxford are delighted to be partnering with a client specialising in providing installation and maintenance of mechanical and electrical services, who are are currently seeking an Customer Care Advisor to join their team.
A brief overview of responsibilities include
Provide customer support, investigating and resolving issues first time wherever possible.
Answering calls in a professional and courteous manner with the aim of always delivering excellent customer service.
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
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Duties will include
Supporting new and existing customers with the understanding of the company.
Resolving customers complaints and issues efficiently, resulting in satisfaction and raising standards.