A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.
You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA's, and you will receive full training on the specific software product, as well as the market that it is used within.
You will also have the opportunity to work within wider projects throughout the business unit.
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset.
IS THIS YOU
Have you had previous experience working in an inbound call centre environment?
Do you have excellent communication and listening skills?
Our client who are one of the biggest building societies in the UK are looking to recruit a Customer Service Consultant for their Branch in North Berwick on a full time permanent basis ASAP.
Do you want to be part of a great place to work, bringing with you new ideas on how they can keep customers at the heart of what they do.
Their purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
WFH: Working week is 3-4 days office, 1-2 days WFH.
This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity.
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.