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We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team! Job Description: A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. As a CSR, you'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Here are the key duties and responsibilities: Handling Inbound Calls: Manage a large volume of incoming phone calls from customers. Address inquiries, resolve issues, and provide accurate information about products and services. Assessing Customer Needs: Understand and assess customer needs to achieve satisfaction. Advocate for customers when necessary and gather valuable feedback. Problem-Solving and Troubleshooting: Confidently troubleshoot issues and investigate when information is insufficient. Ensure efficient resolution of customer inquiries and complaints. Building Trust and Relationships: Build sustainable relationships with customer accounts through open and interactive communication. Foster trust by providing accurate and efficient assistance. Maintaining Service Standards: Strive to meet excellent service standards. Respond promptly and effectively to customer inquiries. Qualifications: Excellent communication skills, both written and verbal. Patience, empathy, and a genuine desire to help customers. Ability to put yourself in the customer's shoes and advocate for their needs. Strong problem-solving abilities. This is an opportunity for an immediate start! Don't delay, apply today!