A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
As a CSR, you'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients.
General
We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team!
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and Englishwith a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.
If Brighton based, you would work from the office in the centre of the city.
The company is based in a beautiful, modern office, and some of their benefits include onsite caf and bar, Cake Wednesdays, free drinks on Fridays, onsite showers and many more!
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Dearne.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024.
As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by
End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.