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About The Role Customer Service Advisor Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours, no evening or weekend working Customer Service Experts local to Skelmersdale? A rewarding job just for you! Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for! Here are some quick questions to help you: Do you enjoy helping customers and have experience doing so over the phone? Are you great at listening and asking questions to find the right solutions for customers? Do you want a career rather than a job? Are you looking for a rewarding job in an established company where your work is valued? If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UKs leading hygiene services company and you will love it here... This role is so much more than customer service. You'll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We'll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You'll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here. The hours are great too you'll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs. Your role as Customer Service Advisor at Direct365 You'll be talking to new and existing customers each day on our contact centre. You'll need excellent communication skills for great conversations by phone and e-mail. Computer skills are really important too, to update our database while speaking with our customers. Experience in a contact centre would be an advantage. Customers are at the heart of what we do, so your ability to build rapport and influence is important. Most important is a can-do attitude, someone who really cares and takes pride in their work In return for your commitment and expertise as a Customer Service Advisor, you will get: A salary of £22,500 in a secure, permanent full-time position No weekend or evening working great hours Monday to Friday (37.5 hours a week) Amazing employee discounts with major supermarkets and retailers with phs Perks' Training to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
I am thrilled to collaborate with a dynamic and industry-leading Sales organisation based in Burnley who are looking to add an Accounts Assistant to their growing team. As an Accounts Assistant, you will play a pivotal role in supporting the Accounts Receivable function within a fast-paced and multifaceted environment. You will joining a vibrant and welcoming Burnley office where your career will be fast-tracked through one of the North West's most reputable employers. What the role offers you... Excellent company benefits Various study support schemes Excelled career growth Free on site parking As the Accounts Assistant your responsibilities will include... Proactively manage credit control for a portfolio of customers/clients. Understand the businesses we fund and their products when chasing payment for invoices/book debts. Post and allocate collections against your portfolio. Chase outstanding invoices/book debts via telephone, email, and/or letter according to an agreed schedule. Conduct monthly sales ledger reviews. Verify invoices/book debts by checking receipt of goods/services. Regularly communicate with clients and customers, working as part of a team. What the role requires... 1 years' experience in a similar role. High attention to detail Professional and a team player Excellent interpersonal skills Tenacity Able to clearly explain financial matters To apply for this Accounts Assistant position with Study Support, please do not hesitate to apply with anup to date CV. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About The Role Account Manager Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours Account Managers the ideal role awaits you! Apply now... Do you have a passion for customer excellence and account management? Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs? Do you possess excellent communication skills with a confident, approachable and professional manner? Are you ready to take the next step in your career? If so, we have fabulous news for you! We're looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI's. Your role as Account Manager at Direct365 Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client's organisation to gain understanding of their unique needs and challenges. Build and maintain excellent knowledge of our full suite of products and services in order to understand customers' needs. Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth. Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue. Retention of Key Accounts end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals. Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations. Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers. To ensure that customer complaints/cancellations are resolved promptly to the customers' satisfaction and handled at the first point of customer interface. Collaborate with cross-functional teams to develop the concept of One Team One Organisation, taking ownership of challenges and foster an environment of continuous improvement. The ideal candidate for our Account Manager at Direct365 Minimum 2 years' experience within a sales through service role. A successful track record in achieving objectives and KPI's. A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI's. Excellent time management skills. Team player, with the ability to always portray a positive attitude. Excellent telephone communication skills with a confident, approachable and professional manner. Ability to manage difficult situations and the stress associated with them. Excellent soft skills including listening, motivating and communicating. Well presented with a positive, proactive approach. IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems. In return for your commitment and expertise you will benefit from: A salary of £23,100 in a secure, permanent full-time position. No weekend or evening working great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with phs Perks'. Training to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If this sounds like the career you've been looking for, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.