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Customer Experience Advisor Monday to Friday - some remote work £27,457 per annum with great benefits Customer Experience Advisor Monday to Friday Surrey £27,457 per annum with great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company. Primary responsibility of the Customer Experience Advisor is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount. Key Responsibilities of Customer Service Advisor : Work with Data Management to assist with the AVL / Supplier Onboarding process Work with Data Management to assist with all Unit set ups from start to finish Provide initial and ongoing training for Suppliers and Units both face to face or via Teams Provide a "first point of contact" for all customers via Live Chat, Helpdesk, phone and email queries. To Triage ALL queries that come into the Team and either resolve or pass on to relevant Teams - Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times. Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers. Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients, suppliers and colleagues alike. Work closely with both internal and external, field-based client account managers Ensure all calls are captured in helpdesk tickets and adhere to timeline, chase for a resolution and escalate where necessary keeping the customer informed at all times and make them aware of the final resolution. Keep your knowledge base current and attend/complete all relevant training. Essential Skills: Excellent written and verbal communication High level of attention to detail and accuracy Good administrative and computer skills (Excel, Word etc) Ability to prioritise Ability to deliver excellent customer service Ability to work under pressure Proactive team player, possessing self-management & organisation skills Has an "ownership" can do ethic.
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25,000 bonus/overtime adds c.£1,000 - £1,500 pension Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Initial training 100% office based Requirements: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience Role Snapshot: Dealing with queries from current customers (this is not a 'sales' type call handling role), regarding a variety of mortgage/savings products. Close to 50% of the role is admin based The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business. The Role: As a Customer Service / Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist' teams, so those that apply themselves can definitely progress within the business. The main elements of the role include: Maintain an up to date knowledge of all products and services offered by the company Dealing with customers on a daily basis, both over the phone and via email Pro-actively following up enquiries via marketing and the website Carrying out market research and analysis of results when necessary Dealing with all general special tasks and projects that are customer related Liaise with external suppliers and maintain business relations with third parties as required Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. Skills / Experience Required: For this Customer Service / Administrator role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment. Additional Information: The Customer Service / Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500. The Customer Service / Administrator post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.