Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business.
Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience.
As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors.
This role is centred around delivering exceptional customer service.
We are partnering with a company looking for a Customer Solutions Operations Analyst to join their Client Solutions Operations team in Glasgow on a 12-month fixed-term contract.
Working collaboratively with stakeholders to ensure that reconciliations are completed in line with the account profile.
Working as part of a team you will perform complex reconciliations and support the Team Manager in dealing with the flow of work, acting as coach and supporting the team with any complex cases/queries.
Key capabilities, knowledge, skills and experience
I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract.
This will be office based and there is parking available on-site.
You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week.
Posted by CCA Recruitment Group • £23K/yr to £24K/yr
Key Responsibilities
Serve as the main contact for customers reporting fraudulent activity on their accounts.
General
We are hiring a Customer Dispute Advisor to join our clients dynamic team in Glasgow.
You'll be responsible for managing customer queries related to suspected fraud, ensuring each case is handled smoothly from initial report through to resolution.