The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
As a Customer Service Executive you will play an integral part in providing a smooth relationship with existing and new customers.
We have teamed up with a forward thinking and dynamic client who are in the manufacturing industry, they are looked to add an experienced Customer Service Executive to there after sales team.
Benefits: 25 days Annual Leave plus 8 bank holidays per year, Company pension, Private medical insurance and other perks, lunch and fresh coffee
A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full time, 12-month fixed term contract.
Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
Posted by Hudson Shribman • £12.50/hr to £13.50/hr
Our client is looking for a dynamic Customer Services Coordinator to join their team.
The successful Customer Services Coordinator candidate will be customer-focused, leveraging their excellent communication skills to build strong relationships and provide exceptional support.
This role requires a professional (preferably with experience in the precision manufacturing/engineering Industry), who can seamlessly bridge the gap between product specifications and customer needs.
A world leading manufacturer is seeking a Customer Service Representative to join their busy team in Basingstoke, you will be the main point of contact for new and existing customers.
This role is varied and would suit someone with exceptional communication skills.
Benefits: Attractive annual leave allowance including bank holidays off, Company pension, bonus scheme, free parking and a lot more.
Posted by Hartley Resourcing • £14/hr to £14.01/hr
General
Our client is currently seeking an Administrator to work in their friendly and successful team where you will act as the first point of contact dealing with a range of administrative tasks supporting the complaints department to a high standard of quality, addressing queries with customers and clients.
We are looking for someone who enjoys working in a busy but varied environment, and has good attention to detail.