Posted by Page Personnel Secretarial & Business Support • £41K/yr to £45K/yr
An accomplished Customer Service Manager is needed to lead the customer service department within an industrial/manufacturing environment, focusing on continuous improvement and customer satisfaction.
This is an established brand within the industrial and manufacturing sector.
The company boasts a strong global presence and consistently strives for innovation and excellence.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Salt is excited to collaborate with a UK Retailer as they seek to hire a CRM Manager to join their team on an ASAP starting, 9 Month minimum contract role where you will effectively strategise and implement direct-to-customer marketing campaigns to enhance lifetime value, loyalty, and spend using their cutting-edge automated marketing systems.
This will be a hybrid role working from their South West England HQ.
You will choose the most effective channels and messages, employing a test-and-learn approach and your day-to-day duties will include drafting creative briefs, executing campaigns, analysing results, and presenting insights to the team and broader business, along with recommendations for continuous improvement.