In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Our client is a marketplace connecting customers, lenders, and dealers.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
The Relationship Manager is responsible for proactively managing client relationships, seeking new opportunities and determining a strategy to effectively manage risk and
Maximise our client's lifecycle.
Relationship Managers are also responsible for managing and supporting the development of Portfolio Executives.
Bridge Recruitment are currently networking for an Internal Account Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers across the UK.
They are committed to providing a best-in-class service to their customers, and always aim to complete each task professionally and to the highest standard.
I am currently partnered with a Managed Services Provider based in Manchester who are looking for a driven and enthusiastic Customer Relationship Manager to work alongside the Head of Account Management.
Before you apply: Please read through the description in detail and make sure you are suitable for the role.
You must also be happy to be 5 days on site, there is no flexibility on this.