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Our client is a fun, fast paced and growing wholesaler based in the Leeds area. They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus. The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products. There will also be the involvement of developing new business for the company and identifying new markets to explore. If you are a strong sales or customer service specialist who is looking for a more office-based role within a fun and dynamic team then this is the perfect role for you. This is an exciting opportunity for someone with a retail background or a strong administrator, sales order processor, or similar account manager who is confident, lively, and has excellent communication skills. What the Customer Service Account Manager role will include: Managing a portfolio of existing retail clients Taking orders over the phone, email, and website Providing excellent customer service, handling enquiries, dealing with complaints or issues Supporting the field-based team with administration support Identifying new opportunities within existing and new clients Helping with the organisation of trade shows as part of the wider business across the World. What you need to be a Customer Service Account Manager: Great verbal and written communicator. A fun yet firm personality with a resilient can-do attitude. Excellent IT skills including the ability to utilise MS Excel as part of your day-to-day. Experience in sales and/or customer service. Someone who won't shy away from picking up the phone and speaking to clients with ease. Attention to detail with strong numerical skills. The ability to work under pressure and to tight deadlines. This is a great opportunity to work for an innovative and well-established giftware retailer who distribute products worldwide! The Customer Service Account Manager will join a relatively small team of 20; it's a fun, dynamic and supportive work environment and they are looking for the right person to join them on this journey. If you have the experience outlined above, please submit your CV immediately to be considered. Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Journey Manager Leeds City Centre/Hybrid £40,000 - £46,000 DOE My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact. The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker. As a Customer Journey Manager your duties will include: Develop customer journey maps to document to full customer experience Be responsible for the end-to-end customer journey Identify key touch points in the customer lifecycle Create smarter customer friendly solutions to improve customer journey Implement continuous improvement initiatives based on feedback As a Customer Journey Manager you will have the following skills: Previous experience working in Customer Journey Management is essential Be highly familiar with CRM tools and engagement technologies Ability to develop strong working relationships Excellent communication skills Highly analytical with strong organisational skills Customer Journey Manager Permanent Leeds City Centre £40,000 - £46,000 Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website