This role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction.
You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer service delivery in the industrial manufacturing distribution industry.
This company is a well-established player in the small components manufacturing industry distributing a high volume of low-value small parts.
Join our vibrant team as a Customer Service Manager for our esteemed manufacturing client in Huddersfield!
I'm on the hunt for a proactive individual who can spearhead exceptional customer service initiatives, ensuring that orders are processed promptly and accurately while also optimising their operational processes for efficiency and effectiveness.
Our client is a marketplace connecting customers, lenders, and dealers.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products.
Our client is a fun, fast paced and growing wholesaler based in the Leeds area.
They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.