This will be across repairs, income, tenancy management and lettings and allocations in general needs, supported housing, home ownership and retirement living.
Here at Stonewater, we are now seeking a Customer Experience Coordinator to take ownership and responsibility for a range of complex enquiries, delivering excellent customer service and a first-time resolution.
You will be the point of expertise for the Customer Service Centre, highlighting training needs to the Customer Service Team Manager.
Ensuring all housing administration duties and postal service requirements in respect of incoming and external mail are processed correctly in-accordance with service level agreements, you'll work as part of the Customer Experience Administration Team to ensure all Team goals and SLA's are met.
Here at Stonewater, we are on the lookout for a Customer Experience Administration Assistant to undertake a wide range of administrative tasks to support the Customer Experience Team and deliver the highest levels of quantitative and qualitative performance to its customers.
This is a hybrid role based at our office in Whetstone on the outskirts of Leicester, within the postroom, and at home on a rota basis.