We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence.
You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.
As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment.
Requires Membership of Royal InsAtuAon of Chartered Surveyors or Chartered AssociaAon of Building Engineers.
The Building Control Team delivers Building Control and Building RegulaAon duAes and is responsible for RegulaAon and Compliance through advice and enforcement at scheme appraisal and determinaAon and site inspecAon during the construcAon phase.
Key Regulatory areas covered are health, safety, sustainability, energy and accessibility.
Looking for candidates with Housing Surveying qualifications or equivalent experience.
Experience with Disrepair would be ideal.
Accountable for the health, safety and condition of council owned dwellings by identification and analysis of defects leading to managing cost effective works to time, quality and budget.
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.