______________________
_____________________
__________________
_____________________
_______________________
____________________
____________________
____________________
_____________________
____________________
Join an innovative, forward-thinking, and highly successful financial planning company at an exciting stage of expansion. Our client is dedicated to providing an exceptional service to their clients, driven by a commitment to excellence and a passion for financial well-being. As our client continues to grow, they are seeking to recruit an experienced Client Service Manager to join their team who will contribute to their continued success. Position: Client Service Manager Location: Gloucester - Hybrid working - requirement to travel to other offices when needed Reporting to: Head of Client Services Responsibilities: As the Client Service Manager, you will play a pivotal role in leading and managing a team of approximately 10 staff members, including 2 team leaders. Your responsibilities will include: Directly reporting to the Head of Client Services and collaborating closely with other department heads to ensure seamless operations. Overseeing the day-to-day activities of the client services team, ensuring exceptional service delivery and client satisfaction. Providing leadership, guidance, and mentorship to team members to foster a culture of continuous improvement and professional development. Developing and implementing strategies to optimise team performance, efficiency, and effectiveness. Identifying and addressing client service issues in a timely and proactive manner, ensuring resolution and client retention. Monitoring key performance indicators (KPIs) and metrics to track team performance and identify areas for improvement. Contributing to the development and enhancement of client service processes, policies, and procedures. Work closely with Group Compliance to ensure FCA guidance is followed and outcomes are fully compliant with FCA regulations. Requirements: Previous experience working in a similar role as a Manager or Operations Manager within the financial services industry. Proven leadership experience, with the ability to lead, motivate, and develop teams effectively. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients, colleagues, and stakeholders. Excellent problem-solving skills, with the ability to analyse situations, identify solutions, and implement effective resolutions. Sound knowledge of financial services as a whole. Demonstrated ability to thrive in a fast-paced, dynamic environment, with a passion for driving results and achieving goals. Commitment to upholding the highest standards of integrity, professionalism, and ethical conduct. Why Apply: Opportunity to join a rapidly growing company at an exciting stage of expansion. Competitive salary and benefits package, including bonuses and opportunities for career advancement. Dynamic and collaborative work environment, where innovation and creativity are encouraged and valued. Supportive leadership team committed to your success and professional development. Opportunity to make a meaningful impact and contribute to the financial well-being of clients. If you are a driven and experienced Client Service Manager looking to take the next step in your career and join a growing company with numerous opportunities for advancement, we want to hear from you!
Reed Financial Services are representing a forward thinking and growing wealth management business. who are committed to providing the very best financial advice through their top-quality teams. They currently have a brand-new opportunity for a Client Services Manager to join either of their offices in Bath or Cheltenham due to expansion. The role will be hybrid with 2 days a week in the office however travel to all 4 sites will be required on occasions. Purpose of the role To lead teams within the business in a way that supports delivery of service excellence and operational efficiency. To work with Head of Client Service, other Client Service Managers, and Commercial leaders to ensure an excellent client experience and seamless team working between the groups. Duties Accountable for leading teams with a focus on excellent client service delivery in a way which embraces our company values and ways of working. Leadership of client service teams, ensuring line of sight through team goals, action plans and individual objectives aligned our client service goals and company strategy. Coach individuals to achieve high performance; support with Training and Personal Development Plans to maximise potential and inspire top talent. Responsible for reviewing team and individual performance against company measures and targets and providing regular updates to the Head of Client Service. Responsible for team training and development, ensuring there are suitable frameworks in place and resources are available from new starters through to experienced team members. Accountable for ensuring that processes and ways of working are regularly reviewed for effectiveness, working with the wider Client Service and Commercial leadership team to improve the way we work with a focus on client service. Ensure best practice determined and shared to achieve consistency across our ways of working and throughout our operational processes. Undertake or support projects relating to the role or team as necessary. Play an active role in relationship management with external parties i.e. Providers and Introducers in line with our ways of working. Responsible for effective resource planning, using management information in line with agreed SLAs. Ensuring Absence management, analysis of role responsibilities and skills and forecasting are carried out. Responsible for the delivery of service to clients across all teams, including the delivery against our service measures in line with our company goals. Responsible for the delivery of and reporting on controls within the teams, including accuracy, quality, and timeliness of processing. Responsible for recruitment, selection and embedding new support team members through acquisition or recruitment, development of frameworks to improve capability, career progression and talent retention. Work Experience: Demonstrable leadership and management experience in Financial Services. Demonstrable evidence of meeting the expectations and requirements of internal and external customers. Experience of using management information to review trends, management performance and make recommendations. Previous experience of successfully leading organisational change. Professional with proven strong client focus approach to work and building / maintaining client relationships. Strong middle and back office experience.
Finance Assistant Do you enjoy working in a close knit and supportive team environment? Would you like to work for an employee owned business, helping to create a great working culture? Are you highly organised, with good problem solving skills? Answered YES to all three questions? Then read on, this could be just for you! Our Gloucester based client is a well-established and highly successful business that has an incredible track record of delivering complex projects on time and within budget across the UK. Due to ongoing growth and expansion, they are looking for a highly organised and conscientious individual to join them as a Finance Assistant. This is a perfect opportunity for an experienced Finance Assistant in need of a new challenge or a Junior Finance Assistant who is seeking professional growth. Benefits 24 days holiday, plus Bank Holidays Free on-site parking Company performance bonus What are the day-to-day responsibilities of the Finance Assistant: Checking purchase orders against invoices, ensuring timely payment of suppliers Raising sales invoices Running weekly payroll Assisting with Bank Reconciliations Other general financial and administrative duties as required Required Skills and Qualifications of the Finance Assistant: AAT qualified desirable, however experience in a similar role is essential Strong organisational and time-management skills First class communicator, both written and verbal Proficient user of IT, including MS Excel Ability to nurture excellent relationships with colleagues and external stakeholders If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
As the UK's largest specialist merchant of roofing related products and services, SIG Roofing supply industry leading products whilst delivering a quality service to our valued customers. Established for over 40 years with branches throughout the UK from Inverness to Plymouth, we are committed to supporting the industry with a wealth of roofing knowledge and experience. Roofing Gloucester are currently looking to recruit a Yard Supervisor , who is self-motivated, has a flair for managing others and is willing to learn people management skills and develop in the role. What does the role involve? As Yard Supervisor, you will be expected to adhere to our Zero Harm policy and ensure that members of your wider team act in accordance with these principles. To apply, candidates should hold a valid UK driving licence, and ideally be in possession on a valid FLT Counterbalance Certificate. To be a successful Yard Supervisor you should be IT literate, understand the construction sector and also have knowledge of products and services available from SIG. The successful candidate should also be able to effectively lead a team, build relationships with customers, be a problem solver, prevent stock loss, and uphold H&S. It is also essential that the post holder is able to drive and holds a full valid driving licence. The success candidate will require: Experience in manual handling and good attention to details To be able to lead a team. Good knowledge of safe working practices Be able to problem solve. Understand stockloss. Have merchandising experience. In return we offer: Competitive salary with annual pay award and staff recognition schemes Great work life balance, with sociable working hours 25 days holiday 8 bank holidays. Company closed during Christmas period Company funded FLT training & renewals A great pension, with SIG contributing up to 7.5% and up to 4x life insurance Money saving with retail discounts via colleague portal Cycle to Work scheme Share Incentive Scheme SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.