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Mortgage Administrator Basildon £20,000 - £22,000 We are excited to be working with a Mortgage Brokerage, who are looking for an Administrator to work alongside the existing Specialist Sales Support team across the business. Experience within an office environment and a financial services or mortgage company whilst not essential, would be advantageous. The role will cover working within residential and buy to let mortgages, short term lending and commercial lending divisions. Key Responsibilities: Support to Specialist Consultants, in the processing of specialist lending applications Call handling and monitoring as part of the team Providing support to routine administrative tasks, including data inputting and processing Assisting correspondence between the sales team and introducers Managing a busy inbox of external referrals for new enquiries and responding in a timely and appropriate manner Liaising with lenders and third parties on behalf of the consultants Booking appointments and managing the diary of the colleagues when requested Undertaking basic administrative duties across the business Skills / experience required: Motivated and focused self-starter who has the ability to learn new skills quickly Strong organisational and communication skills Detail oriented with commercial awareness of business requirements A strong grasp of written English Excellent proof-reading skills Computer literate in Word, Excel and PowerPoint
Financial Administrator (Financial Services, Mortgage, FCA, Insurance) Billericay, Essex Circa £20,000 - £23,000 DOE Are you looking for that next step in your career, to work for a leading and award winning organisation, who offers career progression? Hours: Monday to Friday (9am-5pm) 25 days Holiday Bank Holidays Bonus Scheme 6 Month Induction Career Progression - they like to grow their own! Partner Programme for long term employees Our client, a leading and award-winning specialist Lender within the financial services and mortgage sector are currently recruiting for an experienced Sales Support Administrator to join their thriving and successful sales team. The role has been created following new and recent growth in the business and successfully winning new contracts. You will be responsible for providing administrative support to their existing business. Their business is split across two sites, which may require team members to work in their Billericay or London office depending on the needs of the business. But predominately, you will be based from their Billericay office. The Role: Support to Specialist Consultants in both their London and Billericay office, in the processing of specialist lending applications Call handling and monitoring as part of the team Providing support to routine administrative tasks, including data inputting and processing Assisting correspondence between the sales team and introducers Managing a busy inbox of external referrals for new enquiries and responding in a timely and appropriate manner Liaising with lenders and third parties on behalf of the consultants Complete MI tracking and business case level monitoring Booking appointments and managing the diary of the colleagues when requested Undertaking basic administrative duties across the business Booking appointments with lenders and clients where appropriate Working in line with our FCA regulatory requirements, including but not limited to the Data Protection Act, Data Security and Anti Money Laundering procedures The Candidate: Previous administration, sales support, data processing experience within the financial services or mortgage sector will be considered automatically We will consider candidates without the financial background BUT you will need to be a strong Administrator We will automatically accept candidates who have a background within FCA, Financial Services, Mortgage and the Insurance sector You will need to be driven, a self motivator and have the ability to learn new skills quickly Strong communication skills A strong grasp of written English Excellent proof reading skills Computer Literate in Microsoft Windows - Word, Excel & PowerPoint A team player and the motivation to go above and beyond for their customers FCA, Finance, Mortgage, Insurance
The primary purpose of the role is to deliver an excellent customer service and experience for both the Company and its customers by working in our Client Services team. You will assist the Client Services Team Leader to provide our services to our clients and also assist our agents in the field. The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide. In addition, there is a requirement to deliver both Management and Client led KPI's to ensure we achieve targets set for the business across a range of activities. Key Relationships Internal Head of Office Operations Client Services Team Leader Court & Warrant Team Customer Contact Team Quality Assurance Team Field Agents External Our Clients Suppliers / Third Party Contractors Skills and Experience Must be organised and follow protocols to deliver a high and consistence service. Must be adaptable, flexible, and react positively to change. Good work ethic with the ability to work within defined timescales. Be approachable and motivated. Be able to work in a team environment and be able to multitask. Be able to plan and efficiently manage own workload. Be proficient in Microsoft Office, and able to adapt to custom built CRM systems. Preferably have experience in an office-based team. Preferably have experience in the utility industry. Preferably have experience in the debt resolution and collections process. Key Responsibilities and Duties Complete team workloads including but not limited to the following: Import and export of client files onto our CRM system, Utility Manager. Produce and send required reports on a daily, weekly, and monthly basis. Review and quality check our field agents results prior to exporting them to our clients. Answer queries from our field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers. Keeping field agents informed of relevant information including stops and goes at the Warrant stage. Answer incoming calls from our field agents to record the outcomes of warrant days on our CRM system, Utility Manager. Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service. Communicate with our clients, field agents, and third-party suppliers directly. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.