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Location ??On site 5 days per week Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Shift Manager We're looking for a Shift Manager to join our Distribution Centre leadership team to help keep things running smoothly. If you are passionate about fostering a positive work environment, ensuring operational excellence, and supporting the growth and development of our DC team members, then come and join us. Your Mission Organising and scheduling shifts, making sure everyone's in the right place based on what they're good at. Keeping an eye on who's showing up for work, checking our records to see who's here and who's not, and making sure they're accurate. Making sure the place is safe and clean, dealing with accidents or close calls, and keeping an eye on everyone's health and safety. Being ready to help in emergencies like first aid or fires, checking our equipment before and after each shift, and keeping track of what happens. Helping Team Leaders keep everyone on track with their work and behaviour. Dealing with problems or rule-breaking in a fair way. Figuring out how much stock we need each day and making sure we use it wisely to save money. Watching how well we're doing each hour and making decisions about who should do what. Making sure everyone has the skills they need to do their jobs to the best of their ability Helping new people get settled in and trained in key areas. Making sure everyone knows the rules and follows them, and making sure our documents about how we work are up-to-date. Checking that the information we have about who's trained for which jobs is correct Making sure everyone gets training when they need it & refresher sessions when required Working with Managers and Team Leaders to find better ways of doing things. Skills/Behaviours That Will Set You Apart Proactive and solution-based attitude. Engaging and confident in delivering briefs and presenting information to large groups and in 1:2:1's. Flexibility on working hours where required. Open minded to try new things and able to provide constructive feedback. Strong leadership skills Ability to influence and drive standards across site Integrity to H&S Strong personal and team organisation Effective communicator Analytical mind Can identify S.W.O.T's and take required measures. Working to budgets through use of KPI Metrics IOSH trained (not essential) I.T literate, experienced in Excel WMS experience ??Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. ?? 25% Colleague Discount! -Plus, exclusive Double Discount days! ??MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ??24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Technology Service Delivery Team Lead Reporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challenge the status quo. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team. Your Mission Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working closely with the SDM, assist with regular performance/welfare check ins, the management of a skills matrix, personal development plans and effective performance management. Manage the team rota to provide adequate service availability that aligns with business demand. Deputise for the SDM where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service improvement plans where required. Monitor day to day Service Desk activities and stepping in to stop potential escalations or SLA breaches. Accountable for successful Incident Management, Problem Management, Request Management and Knowledge Management. Constantly creating, refining, and improving Technology Services processes to deliver a more efficient service. A great opportunity to put your own stamp on things. Accountable for ensuring the Service Desk keep an accurate record of assets and state changes. Skills/Behaviours That Will Set You Apart Mandatory: Demonstrable experience leading a team. Excellent team player, flexible, responsive, takes ownership of the task at hand. Ability to prioritise a high workload, analyse the impact of issues on the business and proactively communicate. Technology certification such as MCSA, CompTIA A, Security, IT Diplomas or industry relevant experience. Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Experience of team schedule management Driving license and own transport Desirable: Retail technology experience. Exposure to infrastructure concepts such as Active Directory, VMWare, WAN/LAN etc Experience with ITSM management. ITIL or SDI Certified ?? Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have a
Shift Manager, Support centre Location On site 5 days per week Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Shift Manager We're looking for a Shift Manager to join our Distribution Centre leadership team to help keep things running smoothly. If you are passionate about fostering a positive work environment, ensuring operational excellence, and supporting the growth and development of our DC team members, then come and join us. Your Mission Organising and scheduling shifts, making sure everyone's in the right place based on what they're good at. Keeping an eye on who's showing up for work, checking our records to see who's here and who's not, and making sure they're accurate. Making sure the place is safe and clean, dealing with accidents or close calls, and keeping an eye on everyone's health and safety. Being ready to help in emergencies like first aid or fires, checking our equipment before and after each shift, and keeping track of what happens. Helping Team Leaders keep everyone on track with their work and behaviour. Dealing with problems or rule-breaking in a fair way. Figuring out how much stock we need each day and making sure we use it wisely to save money. Watching how well we're doing each hour and making decisions about who should do what. Making sure everyone has the skills they need to do their jobs to the best of their ability Helping new people get settled in and trained in key areas. Making sure everyone knows the rules and follows them, and making sure our documents about how we work are up-to-date. Checking that the information we have about who's trained for which jobs is correct Making sure everyone gets training when they need it & refresher sessions when required Working with Managers and Team Leaders to find better ways of doing things. Skills/Behaviours That Will Set You Apart Proactive and solution-based attitude. Engaging and confident in delivering briefs and presenting information to large groups and in 1:2:1's. Flexibility on working hours where required. Open minded to try new things and able to provide constructive feedback. Strong leadership skills Ability to influence and drive standards across site Integrity to H&S Strong personal and team organisation Effective communicator Analytical mind Can identify S.W.O.T's and take required measures. Working to budgets through use of KPI Metrics IOSH trained (not essential) I.T literate, experienced in Excel WMS experience Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! Holiday -33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan- To support your everyday healthcare costs. Loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact us and we'll be happy to help!
You choose. Join Ocado Dordon days or nights. As a Warehouse Operative for Ocado Logistics, you are at the heart of preparing orders for customers. Pick a career packed with opportunities at our warehouse in Dordon, Tamworth. We've got many shift options available, including four 10-hour shifts, so you can enjoy three days off each week! Core Roster Option: Plan your work-life balance with our core roster. Receive your work pattern 13 weeks in advance giving you bags of time to plan time with your family and friends. Trade Roster Option: Receive your work pattern a week in advance and be rewarded for your flexibility. You could earn up to £100 extra per month and will be eligible for priority overtime. You'll be working in a state-of-the-art warehouse preparing orders for customers. Day-to-day your job is to load totes (crates) into frames and put them in our delivery vans for customers. We take pride in delivering excellent customer service, so you'll need a good level of fitness to move totes as they can weigh up to 18kg. What do you get in return? Base Salary: £11.62 up to £16.88 Starting rate - £11.62 per hour Night shift premium (between the hours of 10pm and 6am) - plus £2.00 per hour Performance based incentives available when targets are met Overtime paid at basic x 1.25 Trade Roster Premium (up to £100 additional per month) Terms to be explained during the recruitment process. Alongside a safe working environment, we offer perks and benefits to suit everyone: Enhanced digital GP service for you and your dependents 50% earned salary advances for four-weekly paid employees High street shopping and restaurant discounts including 15% off Ocado.com Up to 7% matched pension contributions after three months of service Established car share commuting scheme If you want to become a career contender, there's plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! What are the requirements? You don't need any previous experience to join our friendly team. Just bring yourself and a positive attitude and our amazing training team will do the rest! How to apply: Simply fill out an online application (no CV required), and our friendly recruitment team will be in touch! Please note, we fulfil customer orders around the clock, so a range of shift patterns are available. Please speak to your recruiter for more details. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves (robots included) and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Pick a career packed with opportunities. Join Ocado Logistics today! Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Location Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Team PA We're looking for an experienced Personal Assistant to work with 4 of our Executive Team Chief People and Retail Officer, Chief Supply Chain and Digital Officer, Chief Commercial Officer, and Chief Financial Officer. Reporting to EA to CEO to ensure effective leadership team / cross-functional working. You will be accountable for supporting them to maximise their time and energy, enabling them to focus on their priorities aligned with our business strategy. Your Mission Demonstrating awareness of strategic objectives of the organisation and using knowledge to inform actions. Work with EA to CEO to keep directors aware of impending deadlines / manage expectations. Complex diary management Acting as a first point of contact, email management, responding, passing on messages / highlighting for Director's attention Prepare store visits info [pre and post] Travel and accommodation. Maintaining a bring forward system to ensure team requests are responded to timely. Collation and preparation of information for presentations and reports. Organisation and support of meetings (internal and external stakeholders) Maintaining calendar of key dates i.e. long service awards, new stores openings/closures, team birthdays etc Expenses Colleague Facebook group approvals. Reward and recognition emails and cards. Support writing blogs and posts for MyWorks. Support collaborative working between functions. Build relationships with key business stakeholders. Project Management oversight - labour project - engagement survey themes and actions - who do we have worrying about what? Management of maintenance of the trading business calendar. Skills/Behaviours That Will Set You Apart Team Player Agility ability to adapt their working style to the Director's needs. Confident juggling demands from multiple need to be able to prioritise and manage their time cleverly. Work autonomously, using their initiative but will take direction and learn from their director or manager and colleagues. Shows initiative and anticipation of need. Active interest in the company's well-being. Ability to be accessible and friendly. Communication Skills: Clear and effective communication skills to convey information, instructions, and feedback to retail employees at all levels, ensuring understanding and engagement. Adaptability: Ability to adapt training approaches and materials to meet the diverse learning styles, backgrounds, and skill levels of employees. Collaboration: Collaboration with various stakeholders in the retail business, building strong working relationships with each of them. Time Management: Ability to manage multiple priorities and deadlines effectively, balancing the creation and delivery of training programs with other responsibilities in a retail setting. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help! #LIHybrid