Any experience working with complaints is desirable.
As a Complaint Handler, you'll investigate complaints within our debit and fraud team, taking ownership of the end to end process to complete the investigation.
You'll need to have excellent written and verbal communications skills, be detailed orientated and work at pace.
You'll have a team of complaint handlers to support developmentally and coach.
As a Mortgage Complaint Customer Service Associate, you'll investigate complex complaints across our Mortgage team, taking ownership of the end to end process to complete the investigation.
You'll need to have excellent written and verbal communications skills, be detailed orientated and have past experience coach and developing a team.