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Service Desk Coordinator Broadstairs Salary - £24,000 Per Annum (pro-rata) Full-time hours - Monday to Friday, 8.30 am - 5pm Maternity Cover - 9-12 month contract to start ASAP. Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for a Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator: Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator: Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits: Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
Role overview This vacancy is only applicable if you're currently studying or you've graduated with a degree in Optometry, ideally in a UK University. This is a 12-month course. As a Pre-Registration Optometrist Student at Vision Express, your primary responsibility is to provide high-quality eye care services to patients, which includes carrying our eye examinations, diagnosing visual problems, and prescribing appropriate solutions such as glasses or contact lenses With unrivalled support and quality supervision from your dedicated Pre-Reg supervisor and Pre-Reg team, based in our Store Support Centre, you'll gain experience and bespoke training in all aspects of the customer journey including eye examinations, contact lens fitting and dispensing glasses and contact lenses. You'll build a strong relationship with your patients, ensuring that they feel comfortable and confident in your care. Our course is delivered by a team of experienced Optometrists and tutors who are passionate about our mission to help our customers to See More and Be More'. With the support of your Pre-Registration team, you'll gain the skills and experience to kickstart your successful career in Optometry. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Currently studying or graduated with a degree in Optometry, ideally in a UK University Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Willingness to ask questions to your support team to fully comprehend the details regarding the who, what, when, where and how of the situation Have a strong commitment for patient safety by keeping up to date with guidance and observe regulatory guidelines regarding clinical delivery Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Opportunities to join a company wide ECP community with peer-to-peer knowledge sharing and collaborating through our internal channels Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between Ongoing CPD and personal development opportunities Access to world leading technology and great working environments Coverage of professional fees such as GOC and ABDO 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life Cover, Critical Illness cover and Dental Plan Flexible lifestyle benefits, such as Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!