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Summary Salary: £15.07 per hour Contract Type: Permanent Hours: 25 per week Location: Bransholme Closing Date: 22/05/2024 Please note, if successful in this role your contractual job title will be Customer Services Consultant What to expect As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services. You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers. This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 25 days annual leave that increases with tenure Generous pension contribution Access to Benenden Healthcare Life assurance Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will: Have previous customer service and cash handling experience Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services Be a great team player who understands and respects everybody's contribution to our success Understand what outstanding customer service looks, feels, and sounds like About us Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change. Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Due to an occupational requirement, we are encouraging applications from males in order to increase our male workforce to allow us to meet the individual needs of our service users. Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs. We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills. Roles are paid at an hourly rate (£12.00 per hour). The salary shown is as a per annum equivalent, based on 42 hours per week, for information only. We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have. Our application process Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage. As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco. It's a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults. As a Support Worker you will receive the following benefits: Take your Birthday off plus 5.6 weeks of holiday Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management Health Cash Back and Pension Scheme Eligible for £500 bonus through our refer a friend scheme (unlimited referrals) Enhanced pay for maternity or paternity leave Blue Light Discount Scheme Eligibility for COSTCO membership Main Responsibilities Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible Provide emotional support when needed, maintaining a person-centred approach Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers) Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others Form appropriate relationships with those we care for and maintain professional boundaries in work. Work within organisational policies, procedures and guidance. Committed to demonstrating the organisations values and behaviours in their work. The Ideal Candidate Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible We understand that not everyone has experience of working in the care sector, and that's why we recruit individuals based on their values Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed