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Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
We create break spaces that make staff feel valued and appreciated. We know that when people feel appreciated, they work better - along with the commercial benefits for businesses. We are looking to recruit an experienced, ambitious Sales Managers to join our growing team. BASIC SALARY: £55,000 - £60,000 BENEFITS: OTE c£100,000 Company Car or Allowance Mobile & Laptop 25 Days Holiday LOCATION: Home Based COMMUTABLE LOCATIONS: Birmingham, Northampton,Oxford, Reading, Southampton, Reading, Swindon JOB DESCRIPTION: Sales Manager, Business Development Manager - Office Services A more detailed brief will be made available to those who are shortlisted but, you will: Develop and grow sustainable revenues and market share Recruit and develop a sales team of proven performers who will identify, qualify and develop new, profitable long- term business opportunities Implement the plans and strategies of the Group Work with the Sales and marketing team to meet customer or market needs with new, innovative products, services or solutions. Understand and positively react to the voice of the customer and their respective market PERSON SPECIFICATION: Sales Manager, Business Development Manager - Office Services To be successful in your application you will: Ideally be educated to degree level. Knowledge of the business services sector. Any knowledge of coffee, water, snacking, refreshment hubs and hygiene products and services would be of particular interest, although not essential. Be commercially astute with strong business acumen; gravitas and integrity are critical attributes. Have held senior commercial / sales responsibility and be very driven to succeed both personally and as team manager. Have a proven track record of Sales Management and managing, developing, coaching and growing a team, empowering them to perform and 'value' their expertise. Ability to make strategic decisions with conviction and evidence. THE COMPANY: We create break spaces that make staff feel valued and appreciated. Because we know that when people feel appreciated, they work better. We offer a range of services including: coffee, water, snacking, micromarkets, refreshment hubs and breakout spaces. Founded in 2003, we operate in the UK and Ireland. With operations Hubs in Warrington, Dartford, Ashford and Southampton and our Irish HQ is in Dunboyne. We currently employ over 175 staff and growing. Our fleet of over 120 vans are supported by an Operations and Customer Service team. PROSPECTS: We are looking for experienced, ambitious Sales Managers who have the potential and desire to take on greater responsibilities in the future. There is huge potential for career development within the group. Where possible, we have an active policy of promotion from within and firmly believe in the development of all personnel It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services Sales Manager, Regional Sales Manager, National Sales Manager, Sales Director - Printers, Office Supplies, Vending, Washroom, Hygiene, Pest Control, Water, Stationary, Workwear, Coffee INTERESTED? Please click apply. You will receive an acknowledgment of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP17721, Wallace Hind Selection