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Customer Service Representative - Peterborough Salary: From £23400-£23400 Customer Service Representative Customer Service Representative Starting at £23,400 per year Monday-Friday, flexible between 8am-8pm Lynch Wood, Peterborough, PE2 6FY As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits! Benefits: 31 days holiday including bank holidays. Eligibility for an annual discretionary bonus scheme. Contributory company pension scheme with matching contributions up to 6%. Comprehensive employee wellbeing and assistance support programmes. Range of employee discounts saving money on groceries, holidays, electronics, and financial services. Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). Cycle to Work Scheme & Interest-free Season Ticket. Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. Key Highlights: On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. Prepare and send responses to customers, including drafting bespoke letters when necessary. Conduct outbound calling as required to address customer needs. Collaborate with team members and other departments to ensure seamless communication and workflow. Requirements: Previous experience in an office-based role, with a focus on customer service and correspondence. Strong written and verbal communication skills, capable of effectively addressing customer queries. Basic office skills and IT awareness. Ability to work both independently and as part of a team, with good time management skills. Attention to detail and punctuality are essential. Comfortable communicating with individuals over the phone. Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Start your application today!PandoLogic. Keywords: Customer Service Representative, Location: Bourne, ENG - PE10 0AN