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Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator. This position is being offered on a temp to perm basis. General purpose is to provide the company's clients with the best customer service and management work carried out post completion. Assist in organising and co-ordinating the direct maintenance operatives Liaise with customers on the reporting of issues and any maintenance required. Work closely with external contractors Ensure customers experience a smooth transition from sales to aftersales Set up new contracts on internal CRM systems Take telephone calls from our clients and customers Respond to client and customer emails Keep customers informed until any defects are resolved and book appointments for maintenance operatives as required Raise work schedules on our CRM system Organise Maintenance Operatives Weekly Work Diary and Schedules Liaise with the Customer Care Managers Develop relationships with our clients and customers Construction/housing experience You must be an excellent communicator coupled with good telephone skills and good attention to detail. IT literate with a good working understanding of Outlook, Excel and Word. Hours of work, Mon to Thurs 8.30am to 5pm, Friday 8.30am to 4.30pm. If you feel you have the right skills and experience and would love the chance to work for a forward thinking company with great benefits, apply now stating why you would be suitable for this position.
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included